Refund Policy

At Base Shop, we stand behind the quality of our jewelry and strive to ensure customer satisfaction. Please review our refund policy before making a purchase:

Custom Jewelry – No Refunds

All custom jewelry orders are final and non-refundable. Since each piece is made to order, we do not accept cancellations, returns, or exchanges once production has begun.

Stock Jewelry – 7-Day Refund Policy

We offer a 7-day refund policy on stock jewelry, with the following conditions:

• The item must be unused and in its original, unopened packaging.
• Packaging cannot be damaged or tampered with.
• Some exclusions may apply—please contact us before initiating a return.

If your item qualifies for a return, please reach out to us within 7 days of receiving your order to start the process.

For any questions, feel free to contact our team—we’re happy to help!